Support

Get in touch

The fastest way to reach the crew is email. We’re a small studio, so you’re writing to an actual human — not a ticket queue that swallows your message whole.

Email us at ben@brokenbranch.dev. We aim to reply within two business days. For account or data requests, we confirm completion within 30 days.

Quick answers

We’re still building the thing, so nobody’s written in yet — these are the questions we expect once the crew hits the road. The full rundown lives on the homepage FAQ, in the crew’s own words.

• Is the long way free?
  Skates: Nobody pays a cent today — we're still building the thing. At launch: seven days fully unlocked, card up front, and if you leave before day seven you pay nothing. After that it's $12.99 a month, $89.99 a year, or $249 once. The year works out to $7.50 a month. I've done the math. Take the year.
• Is it safe to use while driving?
  Skates: Yes — audio plays automatically, fully hands-free. But we're an entertainment companion, not a navigation app. Always use a proper GPS for directions. I'm saying this first because it matters.
• Does it work in dead zones?
  Scout: Yep — we pack snacks before we lose signal. The next few stories ride along in your pocket, so a missing bar never ends the trip.
• Is it safe for kids?
  Skates: Family Mode is in the build now — kid-friendly content only, no scares, no edge, just curiosity and laughter — and it's behind a PIN so little hands can't switch it off. Settings, then Family mode.
• How do I delete my account or my data?
  Macey: The door's right there — sign in, type your address back at me, and the account goes. Immediately, not in thirty days. No hoops, no "are you sure" five times. Your call, every time. Want a person to do it by hand instead? Email ben@brokenbranch.dev. Delete your account.

Found a bug? Help us squash it

When you write in about a bug, include as much of this as you can:

• What happened — and what you expected to happen instead.
• Steps to reproduce — what you tapped, in what order, right before it went sideways.
• Your device & OS — e.g. Pixel 8, Android 15.
• When it happened — the rough date and time helps us match it to our logs.
• A screenshot or screen recording — if you’ve got one, it tells the whole story.

Send it all to ben@brokenbranch.dev and we’ll dig in.

Privacy, terms & your data

We only collect what we need to run the app — and you can ask us to delete it any time. The details live here:

• Privacy Policy — what we collect, why, and how to get it removed.
• Terms of Service — the rules of the road for using the long way.

Still stuck?

Macey: “Whatever it is, just tell us. We’d rather hear about the weird stuff than have you give up on the drive.” Email ben@brokenbranch.dev — we read every one.